Privacy Policy

We collect the following types of personal information when you interact with our website and services:

Information You Provide Directly

• Name (first and last) when you place an order, request a quote, or create an account.
• Email address for order confirmations, shipping updates, and communication about your projects.
• Phone number if you provide it for project communication or order-related inquiries.
• Shipping and billing address when you purchase products for delivery.
• Project details and messages you send through our contact form, quote request form, or inquiry system.
• Files you upload, including 3D model files (STL, OBJ, 3MF, etc.) and reference images submitted for quotes or custom work.

Information Collected Automatically

• Device information such as browser type, operating system, and screen resolution.
• IP address and approximate geographic location.
• Pages visited, time spent on pages, and navigation patterns on our website.
• Referring website or search terms that led you to our site.

We use your personal information for the following purposes:

• To process and fulfill your orders, including printing, engraving, packaging, and shipping.
• To communicate with you about your orders, quotes, custom projects, and inquiries.
• To send order confirmations, shipping notifications, and delivery updates.
• To provide customer support and respond to your questions or concerns.
• To process payments securely through our payment processor.
• To improve our website, products, and services based on usage patterns and feedback.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

We do not use your personal information for automated decision-making or profiling.

We use Square as our third-party payment processor. When you make a purchase, your payment information (credit card number, expiration date, and CVV) is transmitted directly to Square through their secure, PCI-compliant platform.

We do not store, process, or have access to your full credit card details. Square may retain certain transaction information in accordance with their own privacy policy, which you can review at squareup.com/privacy.

We receive only a confirmation of payment success or failure, along with a truncated card reference (e.g., the last four digits) for order identification purposes.

When you submit a quote request or custom project inquiry, you may upload files such as 3D model files (STL, OBJ, 3MF, and similar formats) and reference images. These files are stored securely and are used solely for the purpose of evaluating, quoting, and fulfilling your requested project.

We do not share your uploaded files with third parties, use them for marketing purposes, or claim any ownership rights over your designs. Uploaded files associated with completed or declined projects may be retained for a reasonable period to facilitate reorders or follow-up inquiries, after which they may be deleted. You may request deletion of your uploaded files at any time by contacting us.

Our website uses the following cookies and similar technologies:

Essential Cookies

These cookies are necessary for the website to function properly. They include session cookies used for authentication (keeping you logged in) and shopping cart functionality. These cookies cannot be disabled without impairing the core functionality of the site.

Analytics Cookies

We may use Google Analytics or similar analytics services to understand how visitors interact with our website. These tools collect information such as pages visited, time spent on the site, and general geographic location. This data is aggregated and anonymized where possible. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Payment Processing: With Square to process your payments securely.
• Shipping Carriers: With shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders. This includes your name, shipping address, and phone number if required for delivery.
• Analytics Providers: With analytics services (e.g., Google Analytics) in aggregated or anonymized form to help us understand website usage.
• Legal Requirements: If required by law, subpoena, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Order and transaction records are retained for at least seven (7) years to comply with tax and accounting obligations.
• Account information is retained as long as your account remains active. You may request account deletion at any time.
• Quote and inquiry records are retained for up to two (2) years to facilitate follow-up orders and customer service.
• Uploaded files associated with completed projects may be retained for up to one (1) year unless you request earlier deletion.
• Analytics data is retained in accordance with our analytics provider's data retention settings.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS (HTTPS) across our entire website.
• Secure, encrypted payment processing through Square's PCI DSS-compliant infrastructure.
• Access controls limiting who within our organization can access personal data.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal information, subject to certain legal exceptions.
• The right to opt out of marketing communications at any time.
• The right to request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe, and no later than required by applicable law.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: